VitalComHealth Privacy Policy
VitalComHealth is committed to protecting the privacy of your personal health information (PHI) and adheres to all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). This privacy policy outlines how we collect, use, disclose, and safeguard your medical information when you contact our call center.
Information We Collect:
- Personal Information:
Name, contact details (phone number, email address), date of birth, insurance information, medical history, medication details, appointment information, and any other information provided during calls with our representatives.
- Call Recordings:
We may record calls for quality assurance and training purposes, with appropriate safeguards to protect your privacy.
How We Use Your Information:
- Providing Medical Services: To access your medical records, schedule appointments, answer medical questions, provide treatment information, and coordinate care with your healthcare providers.
- Billing and Administrative Functions: To process billing, verify insurance coverage, and manage your account.
- Quality Improvement: To analyze call recordings and data to improve our services and staff training.
- Compliance with Laws: To comply with legal requirements and reporting obligations.
Disclosure of Your Information:
- Healthcare Providers:
We may disclose your PHI to your healthcare providers involved in your treatment, as necessary for your care.
- Third-Party Service Providers:
We may share limited information with vendors who provide services on our behalf, such as IT support, with confidentiality agreements in place.
- Required by Law:
We may disclose your PHI when required by law, such as to government agencies in specific situations.
Your Privacy Rights:
- Access to Your Information:
You have the right to access your medical records and request a copy by contacting our privacy officer.
- Amendment Requests:
If you believe your medical information is inaccurate, you can request an amendment.
- Restriction Requests:
You may request limitations on certain disclosures of your PHI.
- Confidentiality Concerns:
If you have concerns about the privacy of your medical information, contact our privacy officer.
Security Measures:
We implement robust security measures to protect your PHI, including:
- Access Controls: Limiting access to your information to authorized personnel with a need to know.
- Data Encryption: Encrypting sensitive data when transmitted electronically.
- Physical Security: Maintaining secure storage facilities for paper records.
Contact Information:
If you have any questions about this privacy policy, or to exercise any of your rights described in this notice, please contact our privacy officer at : [email protected]
Effective Date: This privacy policy is effective as of 11/07/2024.